Dendy Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Dendy Casino in relation to your access to and use of the website, mobile services and any associated gambling products made available through the service. They apply whether you browse the website, register an account, deposit funds, place a wager or use another feature. If you do not agree with these terms, you must not use the service.

You are responsible for reading the current version of these terms before using Dendy Casino. The terms may be updated from time to time to reflect changes to the service, technology, business practices or applicable legal requirements. An updated version will apply from the date it is published or otherwise made available, unless a different date is stated. Continued use of the service after an update means that you accept the revised terms.

Additional rules may apply to specific games, payment methods, competitions, promotions or other offers. Those rules will be shown with the relevant product or offer and form part of these terms. If there is an inconsistency between these general terms and a specific offer, the specific terms will apply to the extent of that inconsistency.

You must use Dendy Casino only for lawful purposes and in a way that does not interfere with the operation, security or availability of the service. You must not attempt to bypass technical controls, access another person's account, introduce harmful code, use automated tools without permission or engage in conduct that could harm other users or the website.

• You must provide information that is accurate, current and complete when registering or using an account.
• You must promptly update information if it changes or becomes inaccurate.
• You must read and follow the rules displayed for each game or product before participating.
• You must comply with applicable Australian laws and any laws that apply to you based on your location.
• You must not use the service if online gambling is unlawful or restricted where you are located.

2. Eligibility, accounts and verification

Dendy Casino is intended only for people who are legally permitted to participate in online gambling. You must meet the minimum legal age and any other eligibility requirements that apply in your jurisdiction. You must not create or use an account on behalf of another person, allow another person to use your account or participate if you are subject to a legal restriction on gambling.

Only one personal account is permitted unless Dendy Casino expressly allows otherwise. Duplicate, linked or misleading accounts may be reviewed and may be closed. If you believe that you have created more than one account by mistake, you should stop using the additional account and raise the issue through the available support channel rather than continuing to transact.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, one-time codes or other security information. If you believe that someone has accessed your account, you must change your credentials where possible and notify Dendy Casino promptly. Dendy Casino may ask you to complete security or identity checks before restoring access or processing certain account activity.

Verification information may be requested to confirm your identity, age, location, payment details, source of funds or compliance with legal and risk-management obligations. Documents must be genuine, legible and current. Providing false, altered or misleading information may result in an account being restricted or closed, and may affect the handling of transactions or unsettled wagers where permitted by law.

Dendy Casino may refuse an application, limit access, suspend an account or close an account where there is a reasonable operational, security, legal, responsible gambling or integrity reason. Any decision will be handled in accordance with applicable law and relevant account or product rules. Account closure does not remove obligations that arose before closure, including obligations relating to lawful transactions, disputes or investigations.

Account security and fair use

You must not use another person's funds, payment instrument or account without proper authority. You must not disguise your identity, location or device in order to avoid a restriction or access a product that is not available to you. Dendy Casino may monitor activity using appropriate technical and operational measures to protect users, maintain fair play and meet legal obligations.

3. Deposits, wagers and withdrawals

Deposits must be made using a payment method that you are authorised to use. The name and relevant details connected with the payment method may need to match the verified account information. Dendy Casino may decline, delay or reverse a transaction where a payment method cannot be verified, a payment is not authorised, a transaction appears irregular or further information is reasonably required.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and the outcome of a game or wager cannot be predicted or changed by Dendy Casino. You are responsible for checking the amount, odds or other details of a wager before confirming it. Once accepted, a wager will generally be treated in accordance with the applicable game rules and product terms.

Some wagers may be rejected, cancelled or voided where there is a technical error, incorrect information, a game interruption, suspected misuse, a rules breach or another valid reason under the relevant product terms. Where an event, game or market is affected by an error or becomes unavailable, the applicable game rules will explain how affected wagers are treated. Dendy Casino will not knowingly represent an uncertain result as final.

Withdrawals may be subject to account verification, payment checks, minimum or maximum thresholds, processing rules and other conditions shown in the service. You may be asked to use an approved method or provide information before a withdrawal can be processed. Dendy Casino does not guarantee that every payment method will be available at all times. Banks, payment providers and other third parties may apply their own terms, fees or processing requirements.

You are responsible for checking transaction details and reporting an apparent error as soon as possible. If a balance, wager, result or transaction is affected by a clear technical or administrative mistake, Dendy Casino may correct the mistake in a manner consistent with applicable law and the relevant product rules. A payment or credit received in error must not be knowingly withdrawn or used.

Promotions, bonuses and other incentives may be offered occasionally. Each offer is subject to its own eligibility requirements, expiry rules, contribution rules, wagering conditions, withdrawal restrictions and other terms. You should review those terms before opting in or using an offer. Unless the offer expressly states otherwise, Dendy Casino does not promise that a promotion will remain available or that every account will receive the same offer.

• Never deposit using a card, account or wallet that belongs to another person.
• Check the selected game, stake and transaction amount before confirming an action.
• Keep records of important transactions and account communications.
• Do not attempt to exploit an obvious error, technical fault or promotion mistake.
• Contact the available support channel if a transaction does not appear as expected.

4. Responsible gambling, privacy and intellectual property

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money, recover losses or solve financial problems. Set a budget before you play, decide how much time you can spend and take regular breaks. Do not gamble when you are upset, under the influence of alcohol or other substances, or feeling pressure to win back money.

Dendy Casino may make tools and support options available to help you manage your gambling. These may include account limits, time reminders, activity information, temporary breaks or self-exclusion. Availability and conditions can vary by service. You should use the responsible gambling options provided and seek independent assistance if gambling is affecting your finances, relationships, work, study or wellbeing.

If you ask for an account restriction or self-exclusion, you must not attempt to open another account or use another person's account to avoid it. Dendy Casino may take reasonable steps to enforce restrictions, but no technical measure can guarantee that a person will never access gambling services. You remain responsible for complying with any restriction that applies to you.

Privacy and communications

Personal information is handled in accordance with the Dendy Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to provide the service, verify accounts, process payments, prevent fraud, protect users, meet legal obligations and communicate important account or service information. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.

You are responsible for ensuring that the contact and notification settings associated with your account are current. Service messages, security notices, changes to terms and transaction information may be sent through available account or communication channels. Marketing communications may be managed in accordance with the choices and controls provided to you and applicable law.

Website content and intellectual property

The website, including its design, text, graphics, logos, software and other material, is owned by or used with permission by Dendy Casino or its relevant providers. You may use the website for personal, lawful purposes only. You must not copy, reproduce, publish, modify, distribute, sell, reverse engineer or commercially exploit website content unless permission is given or the law allows it.

The service may contain links or references to third-party websites, products or payment providers. Those third parties operate under their own terms and privacy practices. Dendy Casino is not responsible for the content, security, availability or performance of an external service, and a link does not necessarily mean that Dendy Casino endorses it.

5. Suspension, liability and disputes

Dendy Casino may temporarily restrict or suspend access where maintenance is required, a security issue is detected, information needs to be checked, a payment is disputed, responsible gambling concerns arise or a possible breach of these terms is being reviewed. Access may also be limited where required by law, a regulator, a payment provider or another authorised party. The service may not be available continuously and may be affected by internet, device, telecommunications or third-party failures.

You are responsible for having a suitable device, internet connection and security software to access the service. To the extent permitted by law, Dendy Casino is not responsible for loss caused by your device, connection, account security failure, incorrect information supplied by you, misuse of the service or an event outside reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law.

To the extent permitted by law, Dendy Casino does not guarantee that the website will be uninterrupted, error-free, free from harmful components or suitable for every device or purpose. Information displayed on the website is provided for general information and entertainment. It is not financial, legal, medical or personal advice. You should obtain independent advice where appropriate.

If you have a concern about an account, wager, payment, promotion or other aspect of the service, you should raise it through the available support process with enough information for the matter to be reviewed. This may include your account details, relevant dates, transaction references and a clear description of the issue. Do not send passwords or unnecessary sensitive information when making a complaint.

Complaints will be reviewed under the applicable internal process and relevant legal requirements. You may be asked to provide further information or allow reasonable time for records to be checked. If a matter cannot be resolved through the initial process, further review or an external dispute pathway may be available under applicable rules. Nothing in these terms prevents you from exercising a right available under Australian law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable product terms and the Privacy Policy, represent the agreement governing your use of Dendy Casino, subject to any mandatory rights or requirements that apply.

By continuing to use Dendy Casino, you acknowledge that you have had an opportunity to read these Terms & Conditions and agree to follow them. If you are uncertain about any provision, do not proceed until you have obtained clarification or independent advice.