Responsible Gaming

Keep gambling in balance

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can make a game consistently profitable. A previous win does not make another win more likely, and a loss cannot be recovered by continuing to gamble. Treat any money spent on gambling as an entertainment expense that may not be returned.

Before you start, decide how much time and money you are comfortable spending. These decisions are easier to make before a session begins, rather than while you are excited, disappointed or trying to recover a loss. Keep gambling separate from essential expenses such as rent, bills, food, transport and loan repayments.

Helpful habits

• Set a spending limit for each session, day or week and do not increase it during play.
• Set a time limit and take regular breaks away from the screen.
• Use money set aside for entertainment only, never money needed for daily living.
• Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or trying to win back losses.
• Keep a record of deposits, withdrawals and time spent gambling so you can see your overall activity clearly.
• Balance gambling with other activities, interests and time with family or friends.

Gambling is an adult activity. Do not allow children or other people to use your account, and do not gamble if you are under the legal age that applies to you. Use strong account security and keep your login details private.

Set limits and take control

Personal limits can help you stay within the boundaries you choose. Depending on the services available on your account, responsible gambling tools may include deposit limits, loss limits, wagering limits, session reminders, time-outs and self-exclusion. A limit should be set at an amount you can comfortably afford to lose, not an amount based on your hoped-for winnings.

Using responsible gambling tools

Review the responsible gambling or account settings available through the website before you play. If you set a limit, consider the period it covers and whether it applies to deposits, losses, wagers or time. Read the information provided carefully so you understand when a change will take effect. Some changes may not apply immediately, particularly where a reduction or exclusion is requested.

1. Choose an amount and time period that reflect your real entertainment budget.
2. Set the limit before making a deposit or beginning a gaming session.
3. Do not remove or increase a limit simply because you are losing or feeling confident about a possible win.
4. Use a time-out if you need a short break from gambling.
5. Consider self-exclusion if you want to stop gambling for a longer period.
6. Ask the available support team for help if you are unsure which option is right for you.

Self-exclusion is a stronger step that prevents or restricts access for a chosen period, subject to the terms of the service. It is intended for people who want to stop gambling rather than manage a smaller recreational budget. If you choose self-exclusion, do not try to open another account or use another person's account to continue gambling.

Recognise when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled casually for a long time. It may develop gradually, and you do not need to wait for a serious financial loss before asking for help. Paying attention to changes in your behaviour, mood, relationships and finances can help you act early.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or with larger amounts.
• Borrowing money, selling belongings or using credit to gamble.
• Hiding gambling activity, deposits or losses from family and friends.
• Feeling restless, irritable or anxious when you try to stop.
• Missing work, study, family commitments or sleep because of gambling.
• Losing interest in activities that previously mattered to you.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguing with people close to you about gambling or its financial effects.
• Having difficulty paying bills or meeting other financial responsibilities.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A qualified counsellor or financial counsellor can help you understand what is happening and plan practical next steps. Support is confidential, and asking for assistance is a positive step rather than a failure.

For independent help in Australia, search for Gambling Help Online or contact a gambling support service in your state or territory. These services can provide information, counselling and referrals. You can also speak with your general practitioner or another health professional. If gambling has contributed to immediate danger, serious distress or thoughts of self-harm, seek urgent assistance through appropriate emergency or crisis services.

Support, privacy and account protection

If you are concerned about your gambling, use the support options displayed on the Dendy Casino website and explain what help you need. The available team may be able to explain account tools, discuss a break or self-exclusion request, and direct you towards independent support. You do not need to provide more personal information than is reasonably required to manage your account or request assistance.

Protect yourself and others

• Keep passwords, verification codes and payment information secure.
• Log out after using a shared computer or device.
• Do not share your account with family members, friends or anyone else.
• Consider asking a trusted person to help you monitor your spending if gambling is becoming difficult to control.
• Review your bank and account statements regularly so unexpected activity can be identified quickly.
• Remove saved payment methods or block gambling transactions through your financial provider if you need an additional barrier.

Dendy Casino may need to apply account checks or restrictions where responsible gambling concerns are identified. These steps are intended to support safer gambling and protect customers. Account information is handled in accordance with the applicable privacy information and legal requirements. You should read the relevant privacy and account terms so you understand how information may be collected, used and protected.

Responsible gambling is a shared responsibility. Set boundaries before you play, respect the limits you choose and take action early if gambling is no longer enjoyable. If you are worried about your own gambling or someone else's, independent professional support is available.