Privacy Policy

Information we may collect

To provide online casino services safely and effectively, Dendy Casino may handle information that identifies you, relates to your account or is connected with the way you use the website. The information collected depends on the services you use, the actions you take and the checks that may be required before or during your account relationship.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with customer support. We use account information to create and administer your account, provide requested services, respond to questions, maintain account security and communicate with you about important service matters.

Identity and verification information

Online gambling services may need to verify a player's identity, age, location or eligibility. For this purpose, we may handle information in identity documents, proof of address, images or other materials supplied during a verification process. We may also collect information used for account security, fraud prevention, responsible operation of the service and compliance with applicable legal obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers or financial service partners. Depending on the payment method, we may receive relevant transaction details, payment status, partial payment identifiers or other information needed to process a transaction, investigate a payment issue and protect against fraud.

Device, usage and cookie information

When you use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, referring pages, approximate location and dates or times of access. We may also use cookies and similar technologies to remember preferences, maintain sessions, understand website performance, support security and improve the user experience.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate, including features that require a secure login or the storage of selected preferences.

How information is used

Personal information is used only for purposes connected with operating, securing and improving the casino service, communicating with players and meeting relevant obligations. The main reasons we may use information include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to requests, complaints or enquiries.
• Checking identity, age, account ownership and other eligibility requirements.
• Detecting, preventing and investigating fraud, suspicious activity, security incidents, collusion, misuse and other harmful or unauthorised activity.
• Keeping the website, account systems and payment processes secure and functioning correctly.
• Understanding how players use the website so that services, content, navigation and technical performance can be improved.
• Sending service messages, security notices, transaction updates and other communications needed to manage your account.
• Sending marketing communications where permitted and where you have provided the relevant consent or have another lawful basis to receive them.
• Meeting record-keeping, reporting and other legal or operational obligations.

Where information is used for marketing, you can choose not to receive promotional communications. You may still receive essential messages about your account, transactions, security, privacy or changes to the service because these are not ordinary marketing messages.

Sharing information with other parties

Information may be shared with service providers that help operate the website and related services. These parties may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, communications, customer support, analytics, security and professional services. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected unlawful or unauthorised activity; enforce applicable terms; resolve a dispute; respond to a valid legal request; or meet an obligation imposed by law. If information is processed or stored by a provider in another location, appropriate arrangements may be used to support its protection.

Storage, security and retention

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, encryption or secure transmission methods, monitoring, staff guidance and arrangements with trusted service providers. No online service or method of transmission can be guaranteed to be completely secure, so players should use strong, unique login credentials and keep them confidential.

Access to personal information is limited to people and providers who need it for a legitimate business, service, security or legal purpose. Information may be combined with account, transaction, technical or support records where this is needed to manage the player relationship, protect the service or meet obligations.

We keep personal information for as long as it is reasonably needed for the purposes described in this Policy. When an account is closed, some records must still be kept for a period required by law or for legitimate security, dispute resolution, accounting and compliance purposes. This means that closing an account does not necessarily result in the immediate deletion of every record connected with it. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Links and third-party services

The website may contain links, payment options or integrations provided by third parties. Those third parties may have their own privacy practices and terms. Information submitted directly to another service is handled under that service's policy, so players should review the relevant information before providing personal details or using an external website.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to the personal information held about you. These rights may be subject to identity checks, legal exceptions, technical limitations or other valid reasons for retaining or using information.

• Access: you may ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: you may ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: you may ask for your personal data to be deleted where it is no longer needed or where deletion is otherwise available under applicable requirements. Some information may need to be retained, including records that must be kept for a period required by law.
• Marketing consent: you may withdraw your consent to marketing communications at any time. You can use an unsubscribe option in a promotional message where available, adjust relevant account preferences or contact us directly.
• Restriction or objection: where available, you may ask for certain processing to be restricted or object to a particular use of your information.
• Complaint: you may contact us if you have concerns about how your information has been handled and ask for the matter to be reviewed.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@dendycasino.best. Please describe your request clearly and provide enough information for us to understand what you are asking for. We may need to verify your identity before responding, especially where the request involves account access, identity documents, payment records or other sensitive information.

We will consider privacy requests in accordance with applicable requirements and the nature of the information involved. A request may not always be completed in full if information must be retained for a period required by law, is needed to protect the service or another person, or is subject to another recognised exception. If this occurs, we will aim to explain the relevant reason in general terms.

Changes to this Privacy Policy

This Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date it is published, unless a different effective date is stated. Players should review this page periodically to stay informed about how information may be handled.

By continuing to use the website after an update is published, you acknowledge that you have had the opportunity to review the updated Policy. If you do not agree with a material change, you should stop using the relevant services and contact support about your account and privacy options.